What do you do with my personal data and how do you my information?

We use, share and protect your personal data in order to complete your booking with us (Portland House) and to manage your customer service queries.

What information do you collect?

We collect the information necessary to complete your reservation. This likely includes your name, contact details, payment details, car registration, information about the people in your party, information about your booking and other information to meet your specific requirements.

How long will you keep my personal data?

We will only keep the information for as long as we need it. We store your data while it is required for the relevant purposes or to meet legal requirements.

Who will you share my data with?

We only share your data with third parties who we need to work with to deliver services on your behalf, We do not share your data with any other third parties for the purpose of their or any other third parties direct marketing.
We may need to your share data if there is a legal reason to do so.

How do you ensure my data is secure?

We use a variety of security technologies and procedure to help protect your personal data from unauthorised access, or use or disclosure.

Our websites contain links to other websites. This privacy policy relates to our website only. For other website you should read their own privacy policies.

What rights do I have?

• To be informed about how we use your personal data (the purpose of this Privacy policy)
• To update or amend your personal data
• To ask us to delete your personal data
• To instruct us not to process your personal data (unless there is a legal reason to do so)
• To obtain a free copy of your personal data

How can I contact you?

If you would like more information or raise any queries with us in relation to your privacy policy contact you can write to us at our address:

Portland House
19 Leonard Street
Keswick
Cumbria
CA12 4EL

Or contact us through our website contact form, by emailing us at stay@portlandhouse.net or by telephone on 017687 74230

Changes to this Privacy Policy:

We will check this policy from time to time and post any changes here.